DriveGO Driving Partner Guidelines and Policies

Customer Satisfaction

Customer Ratings: Maintain an average rating of at least 4 stars to continue receiving leads from DriveGO.

Safety and Driving Practices

Safe Driving: Rash driving is strictly prohibited. Follow customer instructions and report punctually to customer locations.
Mobile Usage: Mobile phones must remain on silent or vibrate mode while driving. Usage during driving is prohibited and will lead to immediate termination.
Sobriety: Driving under the influence of alcohol is strictly forbidden. Violators will face immediate account deactivation and potential legal action.
Liability: In case of accidents or damage to the customer’s vehicle, the Driving Partner bears full responsibility for the costs.

Booking and Commitment

Booking Commitment: Accepted bookings cannot be canceled. Cancellations will result in account suspension.
Booking Procedures: Partners must direct customers to book services through the DriveGO Web Call Centre. Accepting direct bookings will lead to permanent suspension.

Financial Policies

Wallet Balance: A minimum balance of ₹500 is required in the wallet to accept leads.
Payment Processing: Online payments will be credited to the partner’s account within 3 working days.
Promotions and Discounts: Discounts offered to customers will not affect partner earnings; the credited amount will reflect in the partner wallet.

Behavior and Professional Conduct

Quarrels and Disputes: Avoid arguments with customers. Report any issues to the Dispatch Supervisor.
Financial Integrity: Partners must not request tips or additional money beyond the billed amount. Violations will result in termination.
Vehicle Usage: Using a customer’s vehicle for personal purposes during the service period is prohibited.

Documentation and Legal Compliance

Required Documents: Carry a valid driving license, Aadhaar card, and submit a police verification letter within one month of joining.
Traffic Violations: Penalties due to traffic violations or vehicle damage caused by the driver will be deducted from the payout. Account suspension will continue until dues are cleared.

Service Specifications

City Limits: Services are limited to 60 km within city boundaries.
Night Charges: ₹150 applies for trips between 10:00 PM and 6:00 AM.
Billing Cycle: Daily billing is calculated from 12:00 AM to 12:00 AM.

Alcohol Policy

Outstation Trips: Consumption of alcohol during outstation round trips is strictly prohibited. Violations result in immediate deactivation.

General Terms

Service Nature: DriveGO acts solely as an intermediary between users and drivers and is not liable for transportation or employment-related claims.
Responsibility in Theft/Loss: Theft or loss investigations are the responsibility of the driver and customer. DriveGO is not liable for compensations.

Account and Wallet Management

Account Inactivity: Accounts inactive for an extended period will be temporarily disabled. Ensure wallet replenishment to resume activities.
Booking Requirements: Accounts failing to meet the minimum of 5 bookings per month will face deactivation and a penalty of ₹500.

Additional Notices

Community Guidelines Notice: Your DriveGO account will be suspended due to a violation of community guidelines regarding spam. Please ensure compliance to maintain account access.

Document Verification Process: The time required for document verification varies depending on the type of document and the processing facility. Typically, the verification process is completed within 24 hours.

Warning: Your account will be suspended if you visit a customer's location without providing prior information to the office. Please follow the guidelines to avoid suspension.

Account Suspension Notice: We hope this message finds you well. As per our policy, your account is scheduled for suspension due to not meeting the minimum requirement of 5 bookings per month. Additionally, a penalty of ₹500 will be applied.

Contact Us: For any queries, please reach us at +91 88848 48072.